About SR Facilities Group Ltd.
SR Facilities Group is a private company rooted in a deep commitment to quality security service provision. We were established with a clear vision: to become a trusted security partner for businesses throughout the UK. Today, we stand as a rapidly expanding company specialising in total security solutions, serving a diverse portfolio of Commercial, Retail, Construction, and Distribution organisations.
Our approach is customer-centric. We take great pride in delivering services that not only meet but exceed our customer’s expectations. To affirm our confidence in the quality we provide, we gladly furnish references and testimonies from our existing clientele.
At SR Facilities Group, our strength lies in our personnel, all of whom are fully qualified and extensively trained. We meticulously select our staff, focusing on their professionalism and customer care skills, matching our dedication to service excellence. We place a high value on our team, investing considerably in their training to ensure they deliver the standard of service our clients expect.
We understand that security needs evolve. Hence, our personnel undergo regular refresher training, equipping them to handle the changing demands of today’s security landscape.
Our ability to respond swiftly to customer needs sets us apart. We pride ourselves on our capacity to tailor our services to suit the unique needs of each client, creating bespoke security solutions that align perfectly with their requirements.
SR Facilities Group. holds the prestigious status of an SIA Approved Contractor. Additionally, we operate a quality management system in compliance with the ISO 9001 British Standards. This system undergoes formal reviews and audits annually to ensure we meet customer requirements and adhere strictly to all relevant legislation.
Customer satisfaction is at the core of our operations. To maintain the high-quality standards that we promise, we hold monthly meetings with all our clients, ensuring our services align with their expectations. At the commencement of every contract, we establish Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with our clients. These clear performance measures keep us accountable, transparent, and consistently aligned with our clients’ needs.
Choose SR Facilities Group Ltd. for your peace of mind and experience in a partnership built on trust, quality, and commitment.