SR Facilities Group PARKING OPERATION
SR Parking Operation - Empowering Your Parking Management with Experience and Innovation
Our SR Facilities Group Parking Operation is a dedicated team with 30 years of combined experience providing parking management services to the commercial, educational, and residential sectors. Based at our Lichfield office, we take pride in our membership of the British Parking Association (BPA), carrying the BPA Approved Operator Scheme (AOS) accreditation and adhering to the BPA Code of Practice. We are fervent supporters of the Park Mark Award Scheme and the Disabled Parking Award (DPA).
A Service that Stands Out
SR Facilities Group Parking doesn’t just manage parking–we seek to enhance it, creating a service that benefits all stakeholders and fosters education rather than the perception of being “out for the money.
“Whenever possible, our on-site security staff issue the Parking Charge Notice (PCN), allowing for immediate enforcement of the Terms and Conditions (T&Cs) and enhancing our security services. In cases where a site doesn’t have security personnel, we train the client’s staff in the code of practice and conflict management to issue PCNs effectively
Praised as “Best Practice” in all our AOS audits, our staff training program fosters excellence in our team. Our signs displaying the T&Cs are clearly positioned for maximum visibility, ensuring that the public can easily read them when parking on private land.
Our back-office team is trained in exceptional customer service and is well-versed in the code of practice and individual site T&Cs. Their skill enables them to engage with the public professionally and empathetically, addressing any appeals, inquiries, or misunderstandings in a way that promotes our service.
Transparent and Fair Pricing
While the Code of Practices permits charges up to £100 (reduced to £60 if paid within 14 days), we charge £80, reduced to £35 if paid within 14 days. This pricing strategy seeks to educate the public without causing significant backlash.
An Appeals Department That Listens
Our appeals department brings a human touch to the process, applying common sense to each individual appeal and thoroughly advising appellants about their right to take their appeal to the Parking On Private Land Appeals Service (POPLA).
While the industry norm with POPLA leans 60/40 in favour of the public, our unique approach results in a far more balanced outcome. We attribute this to our comprehensive staff training, clear signage, knowledgeable back-office staff, and proactive, people-focused approach. Our internal statistics reflect this, standing at 80/20 in our favour.
Tailored Costs for Unique Needs
We recognise that every site and client is different, with varied requirements and revenue potentials. Consequently, we offer a flexible approach to set-up costs and revenue share, providing solutions as unique as your needs.
Contact us today to explore how SR Facilities Group Parking Operation can streamline and enhance your parking management.